FEMOVO TERMS & CONDITIONS
Welcome to Femovo.
These Terms & Conditions (“Terms”) govern your access to and use of the Femovo mobile application, website, programs, classes, courses and related wellness services (collectively, the “Services”) operated by FEMOVO WOMEN WELLNESS PRIVATE LIMITED (“Femovo”, “we”, “us”, or “our”).
By creating an account, accessing or using Femovo, or purchasing any program or service through Femovo, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not create an account or use the Services.
By creating an account, accessing or using Femovo, or purchasing any program or service through Femovo, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not create an account or use the Services.
Understand These Points Before Using Femovo
Eligibility
Classes and Attendance
Health and Wellness Disclaimer
Refund and Cancellation Policy
Contents
- About Femovo
- Eligibility
- Account Registration
- Femovo Programs and Access
- Classes and Attendance
- Payments
- Refund and Cancellation Policy
- Health and Wellness Disclaimer
- User Responsibilities
- Intellectual Property
- Third-Party Services
- Service Availability
- Account Suspension and Termination
- Account Deletion
- Changes to the Services
- Changes to These Terms
- Limitation of Liability
- Indemnity
- Governing Law and Jurisdiction
- Privacy
- Contact Us
- Acceptance
About Femovo
Femovo is a women-focused wellness platform providing wellness-oriented services including live and recorded yoga and wellness programs, educational content, courses, nutrition and wellness guidance, and related digital wellness experiences. Femovo’s Services are intended to support general wellness, fitness, education and healthy lifestyle practices. Femovo does not currently provide medical diagnosis, emergency medical care, or medical treatment through the Services.
Eligibility
Femovo is available only to individuals who are 18 years of age or older. By creating an account, you confirm that:
- You are at least 18 years old;
- The information you provide is accurate and current; and
- You have the legal capacity to agree to these Terms.
Femovo may verify your age using the date of birth provided during registration. If we determine that an account has been created by a person who does not meet the minimum age requirement, we may restrict or terminate that account.
Account Registration
To use certain Femovo Services, you may be required to create an account using your mobile number and OTP-based authentication. You agree to:
- Provide accurate and truthful information;
- Keep your account information up to date;
- Maintain the security of your mobile device and account access;
- Not share your account or OTP with another person;
- Immediately notify Femovo if you believe your account has been accessed without authorization.
You are responsible for activity carried out through your account, except where such activity results from circumstances outside your reasonable control.
Femovo Programs and Access
Femovo may offer programs, courses, classes and other Services that are either free or paid. Paid programs may have specific:
- Prices;
- Duration;
- Start and end dates;
- Access periods;
- Included benefits;
- Class schedules; and
- Other conditions.
The specific details displayed at the time of purchase will apply to the relevant program. Access to a paid program remains available only for the applicable validity period or duration communicated at the time of purchase. Femovo may modify, reschedule, replace or cancel individual classes, trainers or schedules when reasonably necessary.
Classes and Attendance
Live and recorded classes may be provided as part of Femovo programs. Class schedules, trainers, session timings and program arrangements may change when necessary. Missing a live class does not automatically create an entitlement to a refund. Where Femovo provides an alternative class, recording or other reasonable alternative, the applicable program terms may apply.
Payments
Femovo currently accepts one-time payments for applicable paid programs and Services through Razorpay or other approved payment gateways. Prices and applicable taxes, where any, will be displayed before purchase. By completing a purchase, you authorize the applicable payment provider to process the transaction. Femovo does not request or intentionally store complete card numbers, CVV numbers, UPI credentials or similar sensitive payment credentials on its own systems. Payment processing is handled through the applicable payment gateway.
Refund and Cancellation Policy
All purchases are non-refundable after payment, except in the specific duplicate-payment situation described below or where a refund is otherwise required by applicable law.
Duplicate Payments
If you accidentally make two or more payments for the same Femovo plan or purchase, you should contact Femovo support with the relevant transaction details. After verification of the duplicate transaction, the applicable duplicate payment amount will be refunded. Refund processing may take approximately 7–14 days, depending on the payment gateway, banking system and applicable payment-processing timelines. A duplicate payment does not include separate purchases of different plans, programs or Services.
Health and Wellness Disclaimer
Femovo provides general wellness, yoga, fitness, educational and lifestyle-related content. The information and Services provided through Femovo are not intended to:
- Diagnose a medical condition;
- Treat or cure a disease;
- Replace consultation with a qualified healthcare professional;
- Replace prescribed medication or medical treatment;
- Provide emergency medical care.
You should seek appropriate professional medical advice where necessary, particularly if you have an existing medical condition, injury, pregnancy-related concern or other health concern. You are responsible for determining whether a particular exercise, yoga practice, diet, wellness activity or other program is appropriate for you. If you experience pain, injury, serious discomfort or a medical emergency while participating in any activity, stop the activity and seek appropriate professional assistance.
User Responsibilities
You agree to use Femovo lawfully and responsibly. You must not:
- Share your account with another person;
- Share or disclose your OTP;
- Use Femovo for unlawful purposes;
- Attempt to gain unauthorized access to Femovo systems;
- Interfere with or disrupt the Services;
- Reverse engineer or attempt to extract source code from the application;
- Copy, reproduce, redistribute, resell or commercially exploit Femovo content without authorization;
- Record, reproduce or distribute live classes or other protected content without permission;
- Upload, transmit or distribute malicious software;
- Harass, threaten or abuse Femovo personnel, trainers, instructors or other users;
- Misrepresent your identity or information;
- Circumvent access restrictions or program validity restrictions.
Intellectual Property
Femovo and its licensors retain all rights, title and interest in the Services and their content, including, where applicable:
- Videos;
- Courses;
- Yoga and wellness materials;
- PDFs;
- Written content;
- Designs;
- Graphics;
- User interfaces;
- Branding;
- Logos;
- Training materials;
- Audio and visual materials;
- Software and technology.
Unless expressly permitted by Femovo, you may not copy, reproduce, modify, distribute, publish, sell, sublicense, publicly display, commercially exploit or create derivative works from Femovo content. Your access to Femovo content gives you a limited, personal and non-transferable right to use the content for the intended personal purpose of the applicable program.
Third-Party Services
Femovo may use third-party service providers to support functions such as authentication, payments, notifications, analytics, crash reporting, hosting and other technical operations. Your use of third-party services may also be subject to the applicable third party’s terms and policies. Details of how Femovo handles personal information and uses service providers are described in the Femovo Privacy Policy.
Service Availability
Femovo will make reasonable efforts to keep the Services available and functioning. However, Femovo does not guarantee that the Services will always be:
- Available without interruption;
- Free from errors;
- Free from technical failures;
- Available on every device or network; or
- Completely secure against every possible threat.
Temporary interruptions may occur due to maintenance, technical issues, network failures, third-party services or circumstances beyond Femovo’s reasonable control.
Account Suspension and Termination
Femovo may restrict, suspend or terminate an account where reasonably necessary, including where:
- These Terms are violated;
- Fraudulent or suspicious activity is detected;
- Payment-related abuse occurs;
- The account is used unlawfully;
- Femovo content is copied, redistributed or misused;
- The account is shared improperly;
- The user attempts to interfere with Femovo systems; or
- Continued access creates a security or operational risk.
Where appropriate, Femovo may provide notice before taking such action. Termination or suspension does not remove obligations that by their nature should continue after termination, including intellectual-property protections, payment obligations already incurred and applicable legal provisions.
Account Deletion
You may request deletion of your Femovo account through the account-deletion functionality provided within the application or through the external account-deletion process made available by Femovo. Deletion of an account may result in permanent deletion of associated personal information. Certain information may need to be retained where required or permitted by applicable law, for legitimate financial, security, fraud-prevention, dispute-resolution or record-keeping purposes. Further details are provided in the Privacy Policy.
Changes to the Services
Femovo may modify, add or remove features, programs, content or functionality from time to time. Where material changes affect these Terms, Femovo may update the Terms and provide notice through appropriate channels where required. Your continued use of the Services after an applicable update constitutes acceptance of the updated Terms to the extent permitted by law.
Changes to These Terms
Femovo may update these Terms from time to time. The latest version will be made available through the Femovo application and/or website. The “Last Updated” date at the beginning of these Terms indicates when the Terms were most recently revised. Where a change requires affirmative acceptance under applicable law or Femovo’s policies, Femovo may request that you review and accept the updated Terms before continuing to use affected Services.
Limitation of Liability
To the maximum extent permitted by applicable law, Femovo shall not be responsible for indirect, incidental, special, consequential or punitive losses arising from or relating to the use of the Services. Femovo does not guarantee any particular health, fitness, wellness, weight-management or other personal outcome from using the Services. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs and reasonable expenses arising from your material breach of these Terms, unlawful use of the Services, misuse of Femovo content, or violation of another person’s rights.
Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Subject to applicable law, courts having jurisdiction in Pune, Maharashtra, India shall have jurisdiction over disputes arising from or relating to these Terms or the Services. Femovo may revise this jurisdiction clause based on advice from its legal counsel or applicable law.
Privacy
Your use of Femovo is also governed by the Femovo Privacy Policy, which explains how Femovo collects, uses, stores, shares and deletes personal information. The Privacy Policy forms part of these Terms by reference.
Contact Us
For questions, support requests, refund-related enquiries or concerns regarding these Terms, contact: FEMOVO WOMEN WELLNESS PRIVATE LIMITED Registered Address: 124, At Po Warud Chakrapan, Sengaon, Hingoli, Maharashtra, India – 431542 Email: Contact\@femovo.com
Acceptance
By creating a Femovo account and accepting these Terms during registration, you confirm that you have read, understood and agreed to these Terms & Conditions.
