Refund, Cancellation & Subscription Policy
Effective date: 10 April 2026
Last updated: 05 August 2026
Important: A cancellation usually stops a future renewal; it does not automatically refund a completed purchase or the current paid period.
Know Which Rules Apply to Your Payment
Direct Payments Are Final
Three Direct Exceptions
Cancellation Stops Renewal
Store Rules Control
Contents
- Scope and provider
- Direct-payment rule
- Eligible exceptions
- Non-refundable cases
- Failed or pending payments
- Duplicate and technical errors
- Fixed-term plans
- Auto-renew subscriptions
- Google Play purchases
- Apple purchases
- Consultations
- Healthcare and labs
- Request and evidence
- Decision and timing
- Refund method
- Disputes and chargebacks
- Deletion and cancellation
- Changes and contact
Scope, Provider and Billing Channel
This Refund, Cancellation & Subscription Policy (“Policy”) is issued by Femovo Women Wellness Private Limited (“Femovo,” “we,” “us” or “our”), CIN U96090MH2026PTC465496.
It applies to femovo.com, Femovo’s Android and iOS apps, live wellness programmes, courses, expert consultations, healthcare-service coordination, digital access and related purchases that link to this Policy.
The billing channel shown on your receipt determines who handles the payment. Direct Femovo or Razorpay payments follow the direct-payment rules below. Google Play-billed and Apple-billed purchases also follow the mandatory rules of the applicable store. Mandatory rights under applicable law are not excluded.
Direct Femovo and Razorpay Payment Rule
Unless mandatory law requires otherwise, a successful purchase made directly with Femovo through the website, a Femovo payment link, Razorpay or another authorised direct-billing method is final and non-refundable.
Payment gives you the entitlement displayed at checkout. The plan duration, programme dates, session schedule, access period, consultation details, service area and inclusions shown before payment form part of the purchase.
A request to cancel, stop attending or stop using a service does not itself create a refund right. Femovo reviews a direct-payment refund or correction only under the three exceptions in Section 3 or where law requires a remedy.
Eligible Direct-Payment Exceptions
Femovo will review a direct-payment refund or correction request only for:
- Verified duplicate payment: the same customer is charged more than once for the same intended order or entitlement.
- Technical payment error: a confirmed processing error causes an incorrect amount to be collected or an unsuccessful order to be captured incorrectly.
- Femovo-confirmed non-delivery: Femovo confirms that the purchased service or access was not delivered and that a reasonable correction, replacement or reschedule cannot be provided.
Femovo may first correct access, verify the transaction, reverse the extra charge, reschedule the service or offer an equivalent delivery. A refund is considered when the applicable exception is verified. These limits do not override a remedy required by mandatory law or an applicable app store.
Situations That Are Not Refundable
Except where mandatory law applies, no refund, credit or extension is due for:
- change of mind, accidental purchase not caused by a verified technical error, or finding another service;
- non-attendance, late arrival, personal schedule, travel, illness, work or family commitments;
- internet, electricity, device, app-version, audio or video problems on the customer’s side;
- unused or partially used access, failure to complete onboarding, or failure to participate;
- dissatisfaction that does not amount to confirmed non-delivery, including expectations about weight, fitness, PCOS/PCOD, fertility, appearance or other results;
- a reasonable change of trainer, expert, batch, timetable, platform or delivery format;
- a later discount, promotion, referral benefit or lower price;
- suspension or termination for payment failure, fraud, safety risk or breach of Femovo’s Terms; or
- cancelling after access, a fixed term, consultation or booking has started.
Failed, Pending or Reversed Payments
A payment marked failed, pending, cancelled or not captured is not a confirmed order until Femovo receives successful payment confirmation. If your bank account shows a debit but Femovo did not receive confirmation, the bank or payment provider may reverse it automatically.
Do not repeatedly pay while a transaction remains pending unless you understand that this could create a second charge. Keep the payment ID, order ID, date, amount, registered mobile/email and bank reference. Contact Femovo if access is not created after a successful receipt or if the debit is not reversed within the time shown by your bank or payment provider.
Femovo can verify its payment records and provide available transaction or refund references, but bank, card, UPI and wallet posting times are outside Femovo’s control.
Duplicate Payments and Technical Errors
For a duplicate payment, Femovo will compare the payment IDs, customer or account, amount, time and purchased entitlement. When the duplicate is verified, the extra successful charge—not the valid intended purchase—will be refunded to its original payment method.
For a technical payment error, describe what the checkout displayed and what was actually charged. Femovo may ask for the receipt, order ID or a screenshot that masks sensitive information. Never share an OTP, UPI PIN, card PIN, CVV or banking password.
Where a payment is valid but access is missing, Femovo may first restore the purchased access. Restoring valid access is a correction and does not require a refund.
Fixed-Term Programmes and Digital Access
Fixed-term programmes, prepaid plans, class packs, courses and one-time digital entitlements run for the duration or dates displayed at purchase. They do not auto-renew unless the checkout expressly says that renewal is automatic.
Stopping attendance or asking to cancel does not pause, extend or refund a fixed term. Missed sessions are not carried forward unless the specific offer expressly includes that benefit. Access ends at the displayed expiry even if the service was not fully used.
If Femovo confirms that a material part of the purchased fixed-term service cannot be delivered and cannot reasonably be corrected, replaced or rescheduled, the non-delivery exception may apply to the affected entitlement.
Auto-Renewing Subscriptions and Cancellation
An auto-renewing subscription continues and charges the disclosed payment method at each billing period until it is cancelled through the billing channel shown on the receipt or subscription screen.
- Cancel before the renewal date to avoid the next charge. Processing delays may apply, so do not wait until the final moment.
- Cancellation normally stops future renewals and access continues until the end of the already paid period.
- Cancellation does not automatically refund the current period or a renewal that was already completed.
- Prices or benefits may change with notice and any consent required by law or platform rules.
- Deleting an account or uninstalling the app does not cancel a subscription.
For a directly billed recurring plan, use the cancellation method shown at checkout, in account settings, or contact Femovo. For store-billed plans, cancel through that store.
Google Play Purchases
Purchases whose receipt identifies Google Play are billed and controlled through Google Play. Google Play’s purchase, cancellation and refund rules apply in addition to this Policy.
- Cancel the subscription in Google Play using the Google account that made the purchase.
- Cancellation normally prevents future renewal; it does not by itself refund past charges.
- Submit a refund request through Google Play or contact Femovo where Google’s policy directs you to the developer.
- Google determines eligibility and payment-method timelines under its rules. Femovo cannot guarantee a Google Play refund outcome.
Official Google Play subscription cancellation help · Official Google Play refund policy
Apple App Store Purchases
Purchases whose receipt identifies Apple or the App Store are billed and controlled by Apple. Apple’s media-services, subscription and refund rules apply in addition to this Policy.
- Cancel through Apple Account settings using the Apple Account that made the purchase.
- Cancellation normally stops a future renewal; it does not automatically refund a completed charge.
- Request any Apple-billed refund through Apple’s Report a Problem service.
- Apple determines refund eligibility and processing. Femovo cannot approve, reject or guarantee an Apple-billed refund.
Apple Pay is different from App Store billing. If Apple Pay is only the payment method for a purchase made on a Femovo website or authorised direct checkout, the direct-payment rules in this Policy apply. An approved refund is returned through the merchant flow to the payment card used with Apple Pay and may take additional time to appear.
Official Apple subscription cancellation help · Official Apple refund request help · Official Apple Pay refund help
Consultations and Expert Bookings
Consultation fees, duration, practitioner, channel, time and any booking-specific reschedule or cancellation rule are displayed before confirmation. If no additional rule is displayed, the direct-payment rule in this Policy applies.
A late arrival, missed appointment or request after the consultation has begun does not create a refund right. Femovo or the professional may decline or end a remote consultation for safety, scope or suitability reasons; the available remedy depends on whether a material service was delivered.
If the expert cancels or becomes unavailable, Femovo may offer a replacement expert or reasonable reschedule. If Femovo confirms that the purchased consultation cannot be delivered and no reasonable alternative is available, the non-delivery exception may apply.
Healthcare and Laboratory Bookings
Healthcare and diagnostic bookings may involve a partner laboratory or healthcare provider. Service-area, preparation, collection, reschedule, cancellation and report-timing terms shown for the booking also apply.
Before collection or processing begins, Femovo may review a cancellation under the booking-specific terms. After a sample has been collected, processing has started, a professional service has begun, or a report has been generated, the booking is non-refundable except for a verified duplicate payment, technical payment error, confirmed non-delivery or a remedy required by law.
If the authorised partner cannot complete the purchased service, Femovo may arrange recollection, reschedule, replacement or refund for confirmed non-delivery. The partner generates official test values; Femovo does not create, change or edit diagnostic test values.
How to Submit a Request
Send a request promptly after discovering the issue. Use the secure details available on your receipt and include:
- full name and registered email or mobile number;
- billing channel: Femovo/Razorpay, Google Play or Apple;
- order ID, payment ID or store order reference;
- transaction date, amount and purchased service;
- whether the issue is duplicate payment, technical error, non-delivery, failed/pending payment or future-renewal cancellation; and
- a concise description plus a masked receipt or screenshot if needed.
Do not send passwords, OTPs, UPI PINs, CVVs, full card numbers or unnecessary medical records. Incomplete, inconsistent or unverifiable requests may take longer or be declined.
Review and Refund Timelines
For a complete direct-payment request, Femovo aims to acknowledge receipt within 2 business days and complete its initial review within 7 business days. Complex verification with a bank, gateway, store, expert or healthcare partner may take longer; Femovo will request missing information or share a status update where practical.
If a direct refund is approved, Femovo aims to initiate it within 5 business days after approval. Razorpay states that normal refunds are generally processed in 5–7 working days, while the bank may take approximately 5–10 business days to reflect the credit. These provider timelines are estimates, not a Femovo guarantee.
Google Play and Apple set their own decision and credit timelines. Check the store receipt, refund status and official support pages for a store-billed request.
Refund Method, Amount and Reference
An approved refund is returned to the original payment method wherever technically and legally possible. Femovo will not redirect a refund to an unrelated card, UPI ID, wallet or bank account and does not provide cash refunds for digital transactions.
The approved amount is limited to the amount actually collected for the affected entitlement. Discounts, coupons, promotional access, points, credits and referral benefits have no independent cash value. Taxes and invoices will be adjusted as required by law.
A bank or provider may show an approved refund under a different reference or posting date. Femovo may provide a payment ID, refund ID or available tracking reference after initiation.
Disputes, Chargebacks and Abuse
Contact Femovo first so we can review delivery, payment and access records. A chargeback or payment dispute should not be used to obtain a refund that is not permitted by this Policy.
Femovo may submit purchase confirmation, access logs, attendance or delivery records, communications and this Policy to the payment provider or store when responding to a dispute. Fraudulent, duplicate or abusive claims may result in account restriction and recovery of amounts lawfully due.
Nothing here prevents an eligible consumer from using a statutory complaint, consumer forum or other remedy available under mandatory law.
Account Deletion Is Not Subscription Cancellation
Deleting your Femovo account or uninstalling the app does not cancel an active subscription. Cancel future billing first through Google Play, Apple, the direct billing channel or the method shown on the subscription screen.
Account deletion may end access to purchased content, programmes, bookings and records. It does not create a refund, extend a fixed term, erase an unpaid amount, or prevent retention of transaction records required for tax, fraud, dispute or legal purposes.
Policy Changes and Contact
Femovo may update this Policy for changes to services, billing methods, law, payment-provider rules or app-store requirements. The revised page will show a new “Last updated” date. Material changes may also be notified through the website, app, purchase screen or another appropriate channel.
Payment, refund and cancellation support
Femovo Women Wellness Private Limited
CIN: U96090MH2026PTC465496
Warud Chakrapan, Sengaon Hingoli Maharashtra India 431542
Email: contact@femovo.com
Phone: +91 88307 87877
Use the subject “Payment, Refund or Cancellation Request” and include the details listed in Section 13.
Refund and Cancellation FAQ
No. A successful direct Femovo payment is final except for a verified duplicate payment, technical payment error, Femovo-confirmed non-delivery, or a remedy required by law. Store-billed purchases follow the applicable store rules.
Normally, no. Cancellation prevents future renewal and access usually continues until the end of the paid period. A completed charge is not automatically refunded.
Check whether the receipt says successful, failed or pending. Keep the order/payment ID and contact Femovo. We may restore access, verify a reversal or review the transaction under the technical-error or non-delivery rules.
Cancel in the same store that issued the receipt. Google Play subscriptions are managed through Google Play; Apple subscriptions are managed through Apple Account settings. Deleting the Femovo account or app does not cancel either subscription.
Femovo aims to initiate an approved direct refund within 5 business days after approval. Razorpay states that normal refunds are generally processed in 5–7 working days and may take about 5–10 business days to appear, depending on the bank.
Not simply because it was missed. The rules shown for the booking apply. Direct payments remain non-refundable except for the three verified exceptions and mandatory legal rights. Healthcare bookings are generally not refundable once collection or processing begins.
