Privacy Policy

We collect information that is necessary to create and operate your Femovo account, provide Services, process purchases, maintain the application and improve our Services. The information we may collect includes the following.

2.1 Account and Profile Information

Depending on the information you provide and the Services you use, this may include:

• Name;
• Mobile number;
• Date of birth;
• City or similar location information that you voluntarily provide;
• Preferred language;
• Femovo customer/account identifiers;
• Account and profile status.

2.2 Date of Birth and Age

Date of birth is collected during registration. Femovo uses your date of birth to:

• Confirm that you meet Femovo’s minimum age requirement of 18 years;
• Maintain your user profile;
• Support appropriate age-based features, offers or campaigns where applicable;
• Calculate age-related information where reasonably necessary for Femovo Services.

Your date of birth is stored as part of your Femovo profile. Femovo does not intentionally send your raw date of birth to Firebase Analytics, FCM, Razorpay or other third-party service providers as part of the current implementation.

2.3 Authentication Information

Femovo uses mobile-number and OTP-based authentication. We process information necessary to:

• Send and verify OTPs;
• Authenticate your account;
• Maintain your authenticated session;
• Protect your account against unauthorized access.

OTP delivery is currently supported through third-party authentication/messaging infrastructure.

2.4 Program, Class and Activity Information

When you use Femovo Services, we may process information relating to your use of those Services, including:

• Program or subscription access;
• Class participation and attendance;
• Meditation or wellness activity;
• Program progress or activity information;
• Streaks or similar activity information;
• Other information necessary to provide the relevant Services.

2.5 Payment and Transaction Information

When you purchase a paid Femovo program or Service, we process information necessary to create and manage the transaction. This may include:

• Order ID;
• Payment ID;
• Transaction ID;
• Amount;
• Currency;
• Payment status;
• Program or purchase information;
• Relevant customer/account identifiers.

Payments are currently processed through Razorpay or another approved payment gateway. Femovo does not intentionally store complete card numbers, CVV numbers, UPI credentials or equivalent payment credentials on its own systems. Payment providers may independently process payment information under their own privacy policies and terms.

2.6 Device and Technical Information

Femovo and its technology providers may process technical information associated with use of the application, including information such as:

• Device identifiers or installation identifiers;
• Push-notification tokens;
• Device model;
• Operating-system information;
• App version;
• Crash and diagnostic information;
• Technical logs;
• Network or connectivity information where technically necessary.

This information may be used to operate, secure, troubleshoot and improve Femovo.

2.7 Analytics Information

Femovo currently uses Firebase Analytics to understand how users interact with the application and to improve its functionality. Analytics information may include:

• Screens or features used;
• App interactions and events;
• Session/activity information;
• Technical/device information;
• Relevant application identifiers;
• Other analytics information generated through use of the app.

Analytics data may be associated with a Femovo user identifier where technically configured. Femovo does not intentionally send raw date of birth or health-condition information to Firebase Analytics.

2.8 Crash and Diagnostic Information

Femovo uses Firebase Crashlytics to help identify and resolve application crashes and technical problems. Crash and diagnostic information may include technical information about the device, application version, operating environment and circumstances surrounding an error. This information is used for technical maintenance, security and reliability.

2.9 Push Notifications

Femovo uses Firebase Cloud Messaging (“FCM”) or related notification infrastructure to deliver push notifications. A device push-notification token may be associated with your Femovo account. Notifications may relate to:

• Classes;
• Programs;
• Account activity;
• Service updates;
• Other Femovo communications.

You can manage notification permissions and preferences through the application and/or your device settings, where applicable.